6

Who's who in brand communities – and why?

Year:
2008
Language:
english
File:
PDF, 215 KB
english, 2008
12

Moments of sorrow and joy

Year:
2000
Language:
english
File:
PDF, 176 KB
english, 2000
18

A Cultural Models Approach to Service Recovery

Year:
2007
Language:
english
File:
PDF, 134 KB
english, 2007
33

A Cultural Models Approach to Service Recovery

Year:
2007
Language:
english
File:
PDF, 4.27 MB
english, 2007